Information is something you can never have to much of (except in Beth’s case where she likes to describe in detail her trip to the toilet). Well the new Radio Center 9 is no different and at this point, I’d like to introduce you to the new listener info pop up box.
As you can see it has a few new additions since its v8 counterpart such as player icons and under runs. So, first of all the player icons, nothing more than a visual representation of the player that listener is using. In v8 you would have to look at the User Agent box and determine from that. Well with a lot of patients and some regular expressions you can now see a cool little icons for each listener. If however the player is not recognised, an unknown icon will be displayed and you can check out the user agent field for more information.
Now onto under runs. A lot of radio owners are often faced with members of their forums or radio listeners saying that the radio keeps stuttering or buffering, and as a radio owner its hard to determine whether just this 1 listener is having the problem, or if all listeners are having a problem. On a DJ point of view this usual results in the do having to disconnect and reconnect, just to be safe. well no there is no need. You can check to see if all listeners are experiencing under runs or buffering.
For example, listener ID 482 in the above image, lets imagine he has 12 under runs, and the other listeners have 0. We can safely assume that the problem is with that listeners internet connection and act accordingly, asking the listeners to ensure they are not using all their bandwidth downloading or if there using a 3G connection as they are tuned in with an iPhone/iPod Touch, so from these 2 new bits of information (player and under runs) we can assume maybe this listeners signal has dropped or there speed has reduced causing under runs / buffering.
If all listeners are having under run problems then you can assume that the DJ is having bandwidth problems with his upload speed and ask him to reduce the bit rate accordingly, alternatively, if your radio is not hosted with BouncyServers (probably the best host in the world) it could very well be a server lag problem.
As you can see, these new features don’t give you a definitive answer, but they help MUCH more in determining the cause of any lag issues.
And this boys and girls, is just one more reason why the Bouncy Radio Center is the best all round SHOUTcast management solution around.
Let me know what you think, and stick around for more updates very soon!