So, were coming up to the end of the month, and for many people this means there phone bills amongst lots of other things are due to be paid. For me, it marks the start of another long and boring phone call with o2 about my phone bill.
Now, i have been with o2 for years, prices are fair and never used to have any problems, that however has been a thing of the past for the last year. Something to look back on and think “ahh, remember the good old days when you used to just pay your bill without any hassle”.
Now, for the problem. Every month I’m forced to phone o2 because they cut off my phone for no reasons, mess up my bolt ons, or start charging me for things they shouldn’t be. Well, I’m sad to say, this month they messed up BIG time.
Mobile phone tariffs can be quite expensive, for me, i choose a £45 a month tariff on the iPhone, seemed to be the best deal for me for what i use. Now, £45 doesn’t sound like much, and its defiantly something that is achievable each month for me without any problems, and this is why i choose the tariff i am on.
So this morning, 7:25am i get out of bed, check my phone and notice i have a new email. It’s from o2 and its my phone bill. I wasn’t to worried about my bill this month as I’d hardly been using my phone, but upon reading the email i found myself being smacked in the face with what can only be described as an imaginary wet fish. Let me show you the email i got.
Dear mr Anthony Kinson
You can now take a look at your O2 bill for 18/05/09 online. Your total bill for this month is £655.28. Please arrange to pay this by the date detailed on your bill. Cheques being cheques, they do take a few days to clear so if you could write your mobile phone number or O2 account number on the back of the cheque and send it in time to allow for this, that would be great. Alternatively, why not pay with your debit or credit card by using the ‘make a payment’ option from your online bill, or call customer service and select the ‘billing and payments’ option.
Now at first I’m thinking what the hell is going on here, maybe the email is just wrong, or maybe my phone was connected to the internet and downloaded some stuff while i was asleep, or maybe i accidentally dialled a number. At this point i decided to logon to my o2 account on my laptop. Here’s what i found. (click to enlarge)
As you can see, that is pretty messed up, first problem is my tariff has been listed 4 times. one is a deduction, then I’ve been charged £555 for my tariff, and then i have been charged again twice with 2 lesser amounts. Now i don’t know what the hell is going on with o2, but all they seem to do is mess up my bill, more so this month than ever before, and this isn’t just the first problem, before they updated there site, i had loads of problems logging into my account. Apparently it was my browser, or should i say, the browser on my phone, my PC, my laptop, my mums pc, my friends laptop, apparently my account was fine, and the problem was with all of these computers, despite the fact my mum could login to her o2 account on all of them. Problem is down to there poor coding in there websites, its pretty much as simple as that and anyone who has been into an o2 store will know that there computers are always down.
So, the next step for me is to now phone them, have them fix it, which will probably result in my phone being cut off like last time, they told me not to pay the bill so it could be regenerated and to pay double the following month, 2 days later, my phones cut off for not paying the bill. Crazy, the whole o2 system is a mess and i seriously think they should re-think about there system layout.
If anyone else is on o2 and has had similar problems, or recurring problems with o2, comment on this article and share your story. Would be interesting to read what other problems people are having.
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Posted in Life
Tags:Bill.iPhone.o2
